Terms and Conditions
These Conditions set out the rights and obligations of the remover ( we-us-our ) and the customer
you-your ). These Terms and Conditions can only be changed with the prior written agreement of
remover and the customer.
1.0 Our quotation is an inclusive price
1.1 Unless otherwise indicated on the quote, written quotations by Superfast Removals expire
automatically thirty (30) days after the date appearing on the quotation unless we receive an acceptance
of the quotation within that period, otherwise we reserve the right to amend or withdraw it.
1.2 After the period of thirty (30) days new survey will apply.
2.0 We reserve the right to amend the price stated in the quotation to take account of changes of
circumstances which were not taken into account when preparing our quotation and are confirmed to us in
Such factors may include the following :-
2.1 Where the work is not carried out within 3 months of the date stated in the quotation.
2.2 Increased costs resulting from currency fluctuations or changes in taxation, freight charges or
increased road fuel prices.
2.3 We have to collect or deliver goods at your request to above ground and first floor and were not
made aware of this at time of quotation.
2.4 We supply any additional services.
2.5 The work is carried out outside normal working hours ( 8.00 am to 6.30 pm ) at your request after
the quotation is given.
2.6 We are requested to provide additional services not included in the quotation, including the moving
or storing of extra goods.
2.7 We are unable to access the collection or delivery point or such access is inadequate or
inappropriate for our vehicles. If access is not possible then we may offer the alternative for you to
hire at your expense a smaller vehicle. We will then transship the load piece-meal and will charge for
the extra time needed on a pro rata basis. If our driver is required to drive the hired vehicle then all
insurance cover for the vehicle and goods carried must be organized and paid for by yourselves.
2.8 We have to pay parking or parking penalty charges.
2.9 There are delays or events outside our control which increase the cost or resources required to
complete the work.
2.10 Our quotation does not constitute a contract and accordingly there is no contact between us until
you have returned the ‘Acceptance’ form duly signed and dated with the appropriate deposit paid and we
have confirmed receipt of such form. The contract will then be on these Terms and Conditions.
3.0 Unless otherwise agreed in writing the following is not included in the quotation.
3.1 Dismantling or assembly of units including flatpack.
3.2 Disconnecting, reconnecting, dismantling or reassembling any appliances, fixtures, fittings or
3.3 Taking up or removal of fitted floor coverings.
3.4 The movement of any item or items which our staff reasonably believe they cannot move safely,
whether due to its nature or position.
3.5 You are recommended to make arrangements for any such work to be provided for separately.
3.6 If you have requested and paid for a dismantling and/or reassembling service it is on the express
understanding that as we are dealing with previously erected goods, whilst all care will be taken, we
will not be liable for any damage howsoever caused.
3.7 When dealing with a bed slats the plastic retainers can become brittle over the time and we cannot
be held responsible for breakages.
4.0 You must:
4.1 Declare in writing to us the value of the goods being removed and/or stored ( unless you elect for
our liability to be limited to £50 per item as set out in clause 9.0 )
4.2 Obtain at your own expense all permissions, consents, licenses, permits or customs documents
required for the removal of the goods.
4.3 Be present either personally or through an authorized representative during the collection and
4.4 Prepare and stabilize all appliances prior to their removal.
4.5 Take reasonable precautions to prevent the unauthorized removal of goods not belonging to you and
check to ensure that all your goods are duly removed.
4.6 Provide proper protection for goods left unattended or in unoccupied premises.
4.7 If you have elected to pack yourself then all packing to be completed by the time of commencement of
move. If this has not happened and it adds unforeseen time to the move then extra charges will apply pro
rata to price quoted.
4.8 Empty, defrost and clean refrigerators and freezing equipment.
4.9 In addition you must provide us with contact details during the removal process including transit
and/or storage of goods to the point of delivery.
4.10 We will not be liable for any loss, damage, cost or additional expense that may occur as a result
of your failure to fulfill these obligations unless by reason of our own negligence or breach of
4.11 No employees will cross any ground that is muddy, waterlogged or in any condition that would affect
the ability of the crew to remain in a clean, tidy, and professional appearance.
Ownership of Goods
5.0 You confirm to us that the goods being removed are your property or that you have the authority of
the owner to enter into this contract in relation to the removal of the goods and storage thereof.
5.1 You undertake to indemnify us for any claims and keep us indemnified against any claims resulting
from any breach by you of clause 5.
6.0 Unless previously agreed by us in writing by a director the following items are excluded from this
contract and will not be removed.
6.1 Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging, or
explosive items such as aerosols, paints, and firearms and/or ammunition. Also gas in any form or bulk
liquids including oils, fuels and/or cleaning products.
6.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or
collections of any similar kind.
6.3 Any goods likely to encourage vermin or other pests or to cause infestation or contamination.
6.4 Perishable items and/or those requiring a controlled environment or refrigerated or frozen food or
6.5 Animals, birds, fish or any livestock.
6.6 Goods requiring any license or government consent for export or import or any movement contemplated
within the removal.
6.7 If we do agree to remove any such goods we will not accept any liability for loss or damage unless
we are negligent or in breach of contract. If you submit any such goods without our knowledge, we will
make them available for your collection and if you do not collect such goods within a reasonable time,
we reserve the right to take further steps in relation to the disposal of any such goods. You must
indemnify us against any additional charges, expenses, damages, costs, or claims incurred by us as a
6.8 We accept no liability for any garden furniture, pots, plants etc due to the nature of weathering
that can make such items unstable and brittle
Postponement and Cancellation
7.0 If this agreement is postponed or cancelled, we may charge you depending on the amount of notice
given. Our charges are as follows:-
7.1 More than 7 days before booked date – no charge.
7.2 Less than 7 days the full amount of the deposit will be charge.
7.3 The deposit payment will have to be paid again to pre-book the moving date.
7.4 For this purpose working days include Mondays to Fridays other than public holidays.
7.5 If cancellation is with more than 7 day’s notice and a deposit has been paid and/or boxes delivered,
then we will make a nominal charge to cover the cost of delivery/collection/ cancellation .
7.6 If key exchange does not happen on the removal day after we have loaded then we will arrange storage
for your goods at your cost. We will then reorganize for you re delivery at the same cost to you of the
original booked move.
8.0 You must pay our charges so that we have cleared funds in advance of the removal.
8.1 We will accept cash payment on the day of the removal only if agreed prior and stated on the
‘Acceptance’ form. This must be paid prior to the commencement of loading.
8.2 You must not withhold any part of the agreed price.
8.3 We reserve the right to charge interest on overdue amounts.
8.4 Payment terms may only be varied with our written agreement in advance.
Our Liability for Loss or Damage
9.0 Our liability for negligence or breach of contract or otherwise under common law in relation to your
goods is limited to the value declared to us under Clause 4.1 or £30,000 whichever is the least. If no
such value is declared, or if you so elect, for the maximum amount of £50 per item. In this respect an
item is defined as any one article, suite, pair, set, complete case, package, carton, or other
container. These limits may affect the quotation.
9.1 We are not liable on a ‘ new for old ‘ basis for any lost or damaged goods.
9.2 We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods
under your express instructions against our advice and in a manner that is likely to cause damage.
9.3 You must notify us as soon as possible of any damage to premises and to goods for removal.
9.4 We may offer at an extra charge of £2.00 per £1,000 cover as 'extended liability'. This amount may
occasionally be offered at a discounted price. Extended Liability must be agreed prior to the move and
will cover as standard goods up to the value you request. With this cover a valuation must be given by
yourself on the 'Acceptance' form. We recommend this option as giving you the most comprehensive cover.
9.5 We shall not be liable for damage to flat pack units that we are asked to move in their completed
9.6 We shall not be liable for scuffs or other removal marks to soft furnishings and/or mattresses that
are not protected or that we have not been requested to supply and fit such coverings and protection to.
10.0 We are not liable for the following.
10.1 Loss or damage to cars or other motor vehicles unless carried in an enclosed vehicle or trailer
specially constructed for the purpose.
10.2 Electrical and mechanical derangement, unless shown to be as a result of physical external damage
to the item concerned or as a result of fire, flood, collision or overturning of road vehicle or other
10.3 Breakage, scratching, denting, chipping, staining and tearing of items packed by you including
trunks, suitcases and the like unless reasonably attributed to physical damage to such items caused by
collision or overturning of road vehicle or other conveyance. To reiterate and clarify self-packed items
are not covered.
10.4 This policy shall also exclude claims for missing items unless an inventory is supplied by you and
approved by us prior to the move.
10.5 Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by
10.6 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money,
deeds, bonds, securities and stamps or collections of a similar kind.
10.7 Loss or damage caused by wear and tear, general deterioration, warping or shrinkage, moth or vermin
unless it can be reasonably demonstrated that such loss or damage arose as a result of our actions or
10.8 Any consequential loss.
10.9 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects,
items with inherent defects howsoever caused and/or goods likely to encourage vermin and other pests to
cause infection. Outdoor and garden pots and containers are specifically excluded from any cover.
10.10 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including
gas bottles, aerosols, paints, firearms and/or ammunition.
10.11 Animals and their cages or tanks including pets, birds or fish.
10.12 Mysterious disappearance of customers goods in transit unless evidence ( inventory ) can be
provided to prove beyond reasonable doubt that the loss is solely attributable to the dishonest actions
of an employee.
10.13 None of our employees will incur any liability to you.
10.14 If the value of your goods in store or in transit is, at the time of loss or damage, collectively
of greater value than the value declared, then you will bear the equivalent proportion of the claim in
the same ratio as the actual value exceeds the declared value.
10.15 Our liability is limited to the reasonable cost of repair and no claim will be considered in
respect of any depreciation in value of any item as a result of such repair.
10.16 Where any item consists of items in a pair or set, we will not pay more than the value of any
particular part or parts which may be lost or damaged, without reference to any special value which such
part or parts may have as part of a pair or set, nor more than a proportionate part of the declared
value of the pair or set.
Delays in Transit
11.0 Unless specifically agreed all arrival and departure times are estimates only.
11.1 If a specific timetable is agreed in writing between us and any delay within our reasonable control
occurs, we will pay for your reasonable expenses resulting from our failure to keep to the agreed
written timetable. If through no fault of ours we are unable to deliver your goods and take them into
storage, then any additional storage charges and delivery charges incurred as a result will be at your
Time Limit For Making a Claim
12.0 You must notify us of any loss or damage within 7 days of the collection of goods by you or their
delivery by us to their destination unless we agree in writing to an extension of this time limit. If
you fail to make a notification to us of such loss or damage within this time scale, we will not be
Witholding or Disposal of the Goods
13.0 We have the right to withhold and/or ultimately dispose of some or all of the goods until you have
paid our charges and any other monies due under this or any other agreement between us. This
specifically applies to potential claims for loss or damage that are reported to us before the move is
14.0 We reserve the right to sub –contract part or all the work provided for under this agreement in
which case these Terms and Conditions will continue to apply in full.
15.0 These Terms and Conditions are subject to the Law of England and Wales.
16.0 These Terms and Conditions together with our quotation form the whole agreement between us and all
other correspondence or oral discussions or representations are excluded.
17.0 We may terminate this contract on three month’s notice in writing or after three months following
the quotation date. If you wish to terminate this agreement whilst your goods are in our storage you
must give at least 10 working day’s notice in writing. You remain liable for charges for storage up to
the date of release of the goods to you.
Waiting Time Waiver
18.0 When we assess your move, we endeavour to include in our calculations the time required for your
move without accounting for unforeseen delays. In most cases when buying and selling a property we will
get access to commence unloading to the new property by 2.00 pm.
18.1 If, however, we must wait until after 2.00 pm then we will levy a charge of £30 per crew member per
18.2 If we arrive after 2.00 pm then charges will commence from our arrival time. By agreeing to our
T&Cs it will be taken that you understand and accept this waiting time charge.
18.3 To give you extra peace of mind we can also offer a ‘Waiting Time Waiver ‘. This requires a one-off
payment of £120 (up to 3 staff members) extra charge will apply if more than 4 staff members. Taking
this option means that there will be no further charges up to 6pm. If we are still waiting after this
time then previous waiting charges will commence from this time or alternatives may have to be found
18.4 If Waiting Time Waiver is not chosen you will be charged £30 per staff member per hour.
18.5 You have read, understood, and accepted our Terms & Conditions of Waiting Time Waiver.